Shipping policy

Aryon Group Limited, trading as Aryon Apparel, delivers orders throughout New Zealand using courier and supplier delivery networks. We are an online store and do not offer customer pickup.

Order Processing

Orders are usually processed within 1–2 working days after payment is confirmed. Working days exclude weekends and public holidays. Processing time does not include courier delivery. If an item is unavailable or delayed, we will contact you as soon as possible.

Delivery Time

Standard New Zealand delivery is normally 1–2 working days after dispatch. Rural delivery may take 3–5 working days after dispatch.

Public holidays, courier disruptions and high-volume periods may cause additional delays.

Custom-Branded Orders

Delivery estimates do not include production time for custom printing, embroidery or other branding. Production timing depends on artwork approval, garment availability, order size and the selected branding method. We will confirm the expected production timing for custom orders before work begins.

Delivery Address

Please ensure your delivery address is correct before placing your order. Extra charges may apply if an order is returned, redirected or resent because the delivery details supplied by the customer were incorrect.

Split Shipments

Large orders or orders containing items from multiple suppliers may be sent in more than one shipment. You will not be charged additional freight for a split shipment unless this was agreed with you in advance.

Freight Charges

Shipping charges are shown at checkout and depend on the delivery location and order value. Free shipping applies only when it is displayed at checkout.

If an unusually large, bulky or special order requires a freight quotation, we will contact you and obtain your agreement before making any change to the amount payable.

Lost or Damaged Parcels

If your parcel is lost or damaged in transit, please contact us as soon as possible with your order number and photos of any damage. We will work with the courier or supplier to resolve the issue.

Contact

For shipping questions, contact us at aryonapparel@gmail.com.