FAQ

General

What does Aryon Apparel sell?

Aryon Apparel supplies blank apparel, workwear, uniforms, promotional clothing and accessories. We offer products from trusted apparel suppliers and can also help with custom branding such as printing, embroidery and transfers.

Are your products blank or decorated?

Most products are sold blank by default. If you need printing, embroidery, Supacolour, vinyl transfer or other decoration services, please contact us for a quote before placing a production order.

Do you sell to individuals or businesses?

We sell to both individual customers and businesses. Bulk, team, company uniform and repeat business orders are welcome.

Products, Size and Colour

How do I choose the correct size?

Please check the size options on each product page before ordering. Sizing may vary between brands and styles, so we recommend checking carefully before placing your order.

Why do some larger sizes cost more?

Some suppliers charge more for oversize garments. Sizes 4XL and above may have an additional charge where supplier pricing is higher.

Are product colours exactly the same as the photos?

We try to display colours as accurately as possible. Actual colours may vary slightly due to screen settings, lighting, supplier photography and production batches.

What if a colour or size is not available?

Availability depends on supplier stock and may change without notice. If an item becomes unavailable after you order, we will contact you where possible to discuss alternatives.

Pricing and Bulk Discounts

Do you offer bulk pricing?

Yes. Bulk pricing may be available on eligible products and may be shown on the product page or applied in the cart.

How does the quantity discount work?

Discounts are based on the quantity of eligible products in your cart. The current discount structure may include:

• Buy 10+ and save 5%
• Buy 50+ and save 10%
• Buy 200+ and save 13%

Discounts may vary by campaign, product or collection.

Can I request a custom quote for a large order?

Yes. For large orders, repeat business orders, uniform programs or decorated apparel, please contact us with the product, quantity, colours, sizes and artwork details.

Orders and Payment

Can I change my order after placing it?

Please contact us as soon as possible. We will try to help, but changes may not be possible if the order has already been processed, dispatched or sent into decoration production.

Can I cancel my order?

Cancellation requests are handled case by case. If the order has already been processed, packed, dispatched, specially ordered or decorated, cancellation may not be possible or restocking fees may apply.

Are payments secure?

Yes. Online payments are processed securely through Shopify and supported payment providers. We do not store your full credit card details.

Shipping

Where do you ship?

We ship within New Zealand.

How long does delivery take?

Delivery times vary depending on stock availability, supplier processing, courier schedules, order size and delivery location. Delivery estimates are not guaranteed.

Can large orders be split into multiple deliveries?

Yes. Large orders or orders containing products from multiple suppliers may arrive in more than one shipment.

What if I entered the wrong shipping address?

Please contact us immediately. Extra charges may apply if an order is returned, redirected or resent due to incorrect address details.

Returns and Exchanges

Can I return an item?

Approved returns must be received within 14 days of the invoice date. Items must be unworn, unused, unwashed, unaltered, in original packaging, with original tags attached and in re-sellable condition.

Do I need to contact you before returning an item?

Yes. You must contact us before sending any return. Returns sent without approval may be refused.

Who pays return freight?

Customers are responsible for return freight unless the item is damaged, faulty or incorrectly supplied by Aryon Apparel.

Are there restocking or repackaging fees?

Approved returns may incur a $1.00 per item restocking fee. Items not returned in original packaging or re-sellable folded condition may incur a $4.00 repackaging fee per affected garment.

Can decorated or custom-branded items be returned?

Custom-decorated, printed, embroidered or personalised goods cannot be returned or exchanged unless they are faulty or incorrectly supplied.

Custom Branding

Do you offer printing and embroidery?

Yes. We can help with embroidery, screen printing, Supacolour, vinyl transfer and other branding options depending on the garment and artwork.

What do I need to provide for decoration?

Please provide your logo or artwork file, garment style, colour, quantity, size breakdown, decoration position and preferred decoration method if known.

Can I approve artwork before production?

For decorated orders, we recommend confirming artwork, placement, sizing, spelling and colours before production. Once decoration production begins, changes may not be possible.

Contact

For questions, quotes or support, please contact us:

Email: aryonapparel@gmail.com