Refund policy

14-Day Return Window

Any rights you have under this policy are in addition to any rights you may have under New Zealand consumer laws.

We accept eligible change-of-mind returns or exchanges when the conditions below are met. We may refuse a refund or exchange if the return does not meet those conditions.

Return Conditions

Please request a return within 14 days of delivery. Once approved, return the goods promptly using a tracked courier service.

You must contact us before sending any return. Returns sent without approval may be refused.

Returned goods must:

  • Have original tags attached
  • Be in original packaging
  • Be unworn, unused, unwashed and unaltered
  • Be folded and in re-sellable condition
  • Include all accessories and packaging items originally supplied
  • Include proof of purchase

Returned goods with writing on tags, bags or packaging may incur a repackaging fee.

Freight Costs

Customers are responsible for all freight costs relating to returns unless the garments are damaged, faulty or incorrectly supplied by Aryon Apparel.

You must use a tracked courier service for returns. Please do not send returns by standard post.

Restocking and Repackaging Fees

All approved returns may incur a $1.00 per item restocking fee.

If returned goods are not in original packaging or re-sellable folded condition, a $4.00 repackaging fee may apply per affected garment.

Cancelled orders, whether in part or in full, returned due to no fault of Aryon Apparel may incur a $3.00 per garment restocking fee.

For returns over $200 where freight was not originally charged, the appropriate freight cost may be charged to recover delivery costs incurred in supplying the order.

Restocking fees may not apply where garments are exchanged for a different size in the same colour and style, at our discretion.

Items That Cannot Be Returned

We do not accept returns for:

  • Goods that have been worn, washed, used, altered or damaged after delivery
  • Goods without original tags or packaging
  • Goods returned outside the return period
  • Goods without proof of purchase
  • Custom-decorated, printed, embroidered or personalised goods, unless faulty or incorrectly supplied